FAQ
What are your hours?
Winter:
Sunday 1pm - 6pm
Monday Closed
Tuesday Closed
Wednesday 1pm - 9pm
Thursday 1pm - 9pm
Friday 1pm - 9pm
Saturday 1pm - 9pm
Arriving for my reservation
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Please arrive 15 minutes prior to your reservation. You'll be given a short safety and policy briefing prior to entry. All participants need to be on time.
Who can Play? What are the recommended ages?
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It is a REQUIREMENT that participants 16 and under, must be accompanied by a paying adult. Please supervise the children as the props must be handled with care. Younger children are allowed from the age of 2 but must stay with paying adult at all times.
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We will need at least one actively participating parent or adult if participants are 16 and under. Ages 17 and up are expected to behave like adults and no supervision is required.
What is the maximum group size for each room?
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Jesse James Room can accommodate a minimum of 2 players and a maximum of 8 players. More can be added upon arrival but know there is limited space and activities for everyone to do.
The Apothecary Room can accommodate a minimum of 2 players and a maximum of 8 players. More can be added upon arrival but know there is limited spaceand activities for everyone to do.
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(Coming Soon) Espionage Room can accommodate a minimum of 2 players and a maximum of 4 players. More can be added upon arrival but know there is limited space and activities for everyone to do.
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What is the refund policy?
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Customers will receive a full refund or credit with 24 hours notice of cancellation. Customers will also receive a full refund or credit in case of operator cancellation due to weather or other unforeseen circumstances. Contact us by phone to cancel or inquire about a cancellation. No-shows will be charged the full price.
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I've booked my escape room but I would like to add more players?
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You may add more players when you arrive. They can pay cash or card upon arrival. If you are unsure of the number in your party, book the minimum amount and pay for those that actually arrive.
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Do you sell Gift Certificates/Cards?
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Yes, you can find them under the "Book Now" button on the home page of Gift Card Tab on the header. Scroll to the bottom and choose your preferred gift amount. The gift card can be printed and added to any card. If you would like a business card and/or flyer to add to your gift card, please stop by our shop. We're happy to provide them for your gift.
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Do we share a room with strangers if our party is less than 8?
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No, you don't share a room with anyone else. The room is completely yours!
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What is an Escape Room?
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The participants in an escape room normally play as a cooperative team of two to ten players. Games are set in a variety of fictional locations, such as prison cells, dungeons, and space stations. The player's goals and the challenges they encounter usually align with the theme of the room.
The game begins with a brief introduction to the rules of the game and how to win. This can be delivered in the form of video, audio, or a live gamemaster.
Players enter a room or area wherein a clock is started and they have a limited time to complete the game, typically 45 to 60 minutes. During this time, players explore, find clues, and solve puzzles that allow them to progress further in the game. Challenges in an escape room generally are more mental than physical, and it is usually not necessary to be physically fit or dexterous. Different skills are required for different types of puzzles, ranging from chemistry to mathematics, geography, and a basic understanding of other subjects. Well-designed escape room puzzles don't require players to have expert knowledge in any particular field; any specialized or little-known information required to solve a puzzle should be obtainable within the room itself.
If players get stuck, there may be a mechanism in place by which they can ask for hints. Hints may be delivered in written, video, or audio form, or by a live gamemaster or actor present in the room.
The players "fail" the room if they are unable to complete all of the puzzles within the allotted time, but most escape room operators strive to ensure that their customers have fun even if they don't win. Some venues allow players extra time or an expedited walk-through of the remaining puzzles.
If players achieve the goal within the time limit, they win the game. Sometimes, teams with fast times are placed on a leaderboard.